Shared Language

Cross-Generational Communication

Let’s face it – we often find a communication, if not cultural gap, between the different generations that compose our workforce. Preferences for communication modes and styles can leave even the best functioning teams at a loss. Our Cross-Generational Communication workshop shares advice and best practices for bridging inter-generation divides in the workplace. Participants apply conceptual frameworks through a variety of fun, interactive activities that underscore the learning.

In addition to offering general advice for bridging generational differences, our team customizes workshops to offer prescriptive advice for specific intergenerational dynamics at play in your organization.

Ideas come alive through fun and interactive exercises and case studies, including customized role-play simulations that reflect the challenges they face at work.

They walk away better prepared to work with colleagues from different generations than their own.

Learning Objectives:

• Manage cross-generational communication and relationships more effectively
• Have an improved sense of when generational factors might be at play
• Bridge generational differences using specific communication skills

Learning Components:

• Recognizing different aspects of generational cultures
• Understanding how specific components of culture can lead to conflict and misunderstanding
• Learning loops
• Employing active-listening skills
• Expressing empathy
• Addressing miscommunication
• Deescalating emotions

Hear What Corporate Leaders Think about Their Communication Workshop Experience

We invite you to explore our other communication skills workshops to find the one that best meets your training needs:

• Having Challenging Conversations workshops are the perfect solution for anyone who struggles with or avoids difficult conversations




• Performance Reviews 2.0 workshops help professionals at all levels of management deliver even the most critical evaluations to their staff




• How to Receive Feedback workshops teaches professionals at all levels of the organization how to see criticism in a positive light. They also learn essential skills for eliciting feedback and critical information that they can use to further their development and improve their job performance.


• Active Listening workshops help participants develop active listening skills to better process information being shared by others




• Managing Up workshops help participants engage and influence their supervisors on matters on which they might not be in agreement, as well as prepares them to provide critical
feedback to their supervisors



• Cross Cultural Communication workshops help professionals communicate across cultures and avoid confusion, misunderstanding, and other potential damage to relationships with colleagues, clients, and other business partners



• Executive Presence: Connecting with an Audience workshops teach presenters how to connect with their audience such that their message is readily understood, welcomed, and remembered




• Emotional Intelligence and Communication workshops helps develop participants’ emotional intelligence – their ability to identify, evaluate, and influence the emotions of the various parties involved in a dynamic



• Saying No to Clients workshops provide anyone involved with client relationships the skills needed to push back against clients while protecting those critical business relationships





We also design and deliver fully-customized communication skills workshops that target your unique areas of focus and specific audience needs. Please contact us at (212) 391-8100 to learn more!

Cross-Generational Communication Workshop