So Much Lies Beneath the Surface

Emotional Intelligence & Communication

When things get emotionally heated, it can be difficult to address a situation productively – one can feel that their choice is limited to speaking out of anger and frustration or to avoiding the conversation altogether.

Our Emotional Intelligence & Communication workshop shows participants that a far better option exists. They learn a simple yet powerful framework for addressing emotionally-heightened situations in the workplace, including identifying, evaluating, and influencing the emotions of the parties involved in a charged situation. They see how improved self-awareness, self-management, social awareness, and relationship management skills can directly impact their professional success.

Theories come alive during fun, interactive exercises, including customized role-play simulations that capture the specific challenges they face in your organization.

Learning Objectives:

• Understand how emotional intelligence impacts professional success
• Increase self-awareness
• Improve self-management
• Enhance social awareness
• Better manage healthy, collaborative relationships

Learning Components:

• Increasing awareness of our thoughts, biases, and analyses of situations
• Shifting to a constructive mindset
• Developing relationship awareness, insight, and empathy
• Balancing conversation
• Actively listening
• Dealing with feelings and insecurities

Hear What Corporate Leaders Think about Their Communication Workshop Experience

We invite you to explore our other communication skills workshops to find the one that best meets your training needs:

• Having Challenging Conversations workshops are the perfect solution for anyone who struggles with or avoids difficult conversations




• Performance Reviews 2.0 workshops help professionals at all levels of management deliver even the most critical evaluations to their staff




• How to Receive Feedback workshops teaches professionals at all levels of the organization how to see criticism in a positive light. They also learn essential skills for eliciting feedback and critical information that they can use to further their development and improve their job performance.


• Active Listening workshops help participants develop active listening skills to better process information being shared by others




• Managing Up workshops help participants engage and influence their supervisors on matters on which they might not be in agreement, as well as prepares them to provide critical
feedback to their supervisors



• Cross Cultural Communication workshops help professionals communicate across cultures and avoid confusion, misunderstanding, and other potential damage to relationships with colleagues, clients, and other business partners



• Cross-Generational Communication workshops help professionals communicate across generations and avoid confusion, misunderstanding, and other potential damage to relationships with colleagues, clients, and other business partners



• Executive Presence: Connecting with an Audience workshops teach presenters how to connect with their audience such that their message is readily understood, welcomed, and remembered




• Saying No to Clients workshops provide anyone involved with client relationships the skills needed to push back against clients while protecting those critical business relationships





We also design and deliver fully-customized communication skills workshops that target your unique areas of focus and specific audience needs. Please contact us at (212) 391-8100 to learn more!

Emotional Intelligence & Communication