Leadership Skills
Managing Cultural Differences
Our latest column from Training Magazine, Managing Cultural Differences gives advice on how to lead people with different cultures. The article touches upon ideas introduced in some of our customized workshops, including our Cross Cultural Negotiation workshop and our Cross [...]Read more
Resolving ‘Unresolvable’ Business Disputes
Midtown Firm Could be Your Silver Bullet When couples have persistent conflict in their relationship, they know that there is a resource that they can turn to for guidance – a marriage counselor. When business partners experience persistent conflict among themselves, where can [...]Read more
How to Persuasively Present Offers in a Negotiation
How to Present Offers in a Negotiation Persuasively A negotiator’s judgment and decisions are affected by the amount of information they receive and how that information is framed. Here are some strategies for presenting offers (options) with maximum effectiveness:Read more
How to Build Trust
How to Build Trust Mutual trust is a critical element for collaboration, and helps drive productive, creative, and successful negotiations. Here are five easy steps for building trust with a counterpart: 1. Leverage Your Network If people have a common acquaintance, they are more [...]Read more
Dividing the Workload
Our latest column from Training Magazine, Dividing the Workload gives advice on how to address imbalances in workplace responsibilities. Dividing the Workload Left unaddressed, issues such as fairly divvying up workplace tasks can fester and worsen. The solution lies in a [...]Read more
Who Should Make the First Offer
Who Should Make the First Offer in a Negotiation? One of the most common questions concerning negotiation is whether it is in one’s best interests to make the first offer. Generally speaking, it is. That is, of course, that the offer is “reasonable”. And, what qualifies an offer [...]Read more
Mediating Conflict
Mediating Conflict (Training) Through effective mediation, workplace conflict can be not only resolved, but it can also be a valuable source of information that leads to organization improvement. Mediating Conflict, our latest article from Training Magazine, offers concrete [...]Read more
Sharing Critical Feedback
Telling someone something that they don’t want to hear is never easy. At the same time, the costs of turning a blind eye to mistakes and under-performance – both to the organization and to the parties involved – can be high. Moreover, quite often negative feedback leaks out in [...]Read more
Separate Impact from Intent
You’re in the midst of a negotiation and your counterpart says or does something that really ruffles your feathers. Or, your colleague, significant other, client, friend, or anyone else in your life says or does something that is so irritating that you’re ready to explode. We’ve [...]Read more
Negotiate Process
Negotiate Process All negotiations have two levels of negotiation going on at the same time – one over substance (the dollars, deliverables, scope of work, or whatever else is being discussed) and the other over process. The process refers to “how” we negotiate – the timing, the [...]Read more