Tackle Difficult Conversations Remotely

Tackling Difficult Conversations Remotely

Our Tackling Difficult Conversations Virtually virtual workshops are invaluable to professionals at all levels and in all functions.

Challenging conversations are a part of daily life, yet most people avoid them. At work, it can be even more difficult to broach challenging topics, either because the relationship with the other party lacks history and trust or, conversely, because it conflates professional matters with a personal relationship – both seem risky.

And, having to conduct difficult conversations virtually – whether by video, by phone, or by email – presents additional challenges. If not handled well, bringing up the topic could make matters worse.

By attending Tackling Difficult Conversations Virtually, participants learn how they can use a simple, yet powerful, framework to tackle a variety of challenging and difficult conversations remotely. They understand how to shift their most intimidating conversations into opportunities for enhancing professional relationships and improving results.

Participants apply our Difficult Conversations framework in a variety of exercises and case-studies, including their own real-life, real-time, personally-challenging situations.

Like all of our virtual workshops, your Tackling Difficult Conversations Virtually workshop will be customized to meet the specific challenges faced by your organization and your staff. Our virtual workshops are hands-on and combine theory with practice, using a mixture of lecture and exercises to drive the learning.

Learning Objectives:

• Proactively engage difficult conversations remotely
• Transform virtual difficult conversations into opportunities for improving relationship dynamics
• Avoid hostility by adopting a “constructive candor” paradigm
• Improve outcomes using effective communication, virtually
• Adopt best practices for remote, virtual communication
• Resolve differences effectively, despite distance between the parties

Learning Components:

• Understanding learning loops
• Having difficult conversations
• Advocating one’s thoughts effectively using technological platforms, telephone, and email
• Listening actively
• Using empathy to drive virtual difficult conversations
• Recognizing the impact of the “internal voice” in challenging conversations
• Avoiding negative mental shortcuts when communicating remotely
• Adopting constructive analytic pathways when tackling difficult conversations

We invite you to explore our different virtual training workshops and find the ones that best meet your learning objectives:


• Leading Virtual & Remote Teams is our most popular virtual training solution





• Our Change Leadership virtual training workshop is a must for any professional in today’s ever-changing business climate





• Leading Effective Virtual Meetings virtual training workshops are designed to help professionals make the most out of their remote meetings




• Negotiating Remotely virtual training workshops help leaders and sales professionals negotiate winning terms while protecting important relationships with counterparts




• Tackling Difficult Conversations Remotely virtual training workshops help professionals broach challenging topics with internal and external parties alike




• Active Listing: an Essential Skill for Remote Communication virtual training workshops help professionals surface and digest critical information, as well as enhance relationships, when communicating via video or phone



• Emotional Intelligence for Remote Communication virtual training workshops prepare professionals to address difficult situations that involve strong emotions




• How to Say “No” Even in the Toughest Times virtual training workshops develops the skills needed to
push back against counterparts while protecting those important professional relationships



• Distance-Based Critical Feedback & Performance Appraisals virtual training workshops develop skills for conducting even the most intimidating evaluations by phone or video





We also design and deliver fully-customized virtual training workshops that target your unique areas of focus and specific audience needs. Please contact us at (212) 391-8100 to learn more!