Difficult Conversations

Our Difficult Conversations workshop is a great resource for any senior professional that confronts difficult conversations.

Participants learn how to use a powerful and straightforward framework to tackle a variety of challenging and difficult conversations. We show them how to transition their most daunting situations into opportunities for building stronger relationships and improving outcomes.

Participants practice applying the Difficult Conversations model throughout a variety of exercises and case-studies, including customized simulations that recreate the contexts and challenges they face as a group, as well as their own real-life, personally-challenging situations.

Learning Objectives:

• Engage difficult conversations successfully
• Transform difficult conversations into opportunities for improvement and relationship building
• Reduce hostility and interpersonal tension by using constructive communication
• Augment learning through effective communication
• Manage differences effectively and productively

Learning Objectives:

• Reflecting through learning loops
• Balancing difficult conversations
• Advocating effectively
• Actively listening
• Communicating understanding and empathy
• Recognizing the impact of the “internal voice”
• Avoiding negative mental shortcuts
• Adopting constructive analytic pathways

Difficult Conversations workshop

Ratings: (5,000+ participants)



“good/excellent program”


“subject-matter expertise”


“immediate job relevance”


Why do clients prefer Consensus leadership development workshops?


Customized for your audience

Integrated coaching

Diverse topics

Audience-specific case-studies

Role-play simulations

High energy & fun

Immediately actionable

Bottom-line focused

Program Lengths:
1 workshop to 8 months

Here’s how a Leadership Learning Journey works:

1. After discussing your goals for the initiative, we assess what improvement opportunities exist on the group level and on individual-participant bases. This includes structured interviews with stakeholders and participants, as well as personality and motivation testing.
2. We review our assessment results and proposed program design with you; we then integrate your feedback into a final design. Similarly, we create development plans with coachees and collectively share those plans with their managers.
3. We deliver a series of customized skill-building workshops, complemented by one-on-one coaching sessions to your participants; the number, length and duration of coaching sessions are tailored to meet individual needs.
4. Throughout, we track results against the goals and opportunities defined at the outset, and fine-tune accordingly; we conduct post-coaching assessments and jointly explore ongoing development goals with you
Contact us

Contact Consensus to discuss how our fully-customized Leadership Development solutions can help you meet your learning objectives and participant needs.
(212) 391-8100


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