having difficult conversations
Sharing Critical Feedback
Our latest column from Training Magazine, Sharing Critical Feedback gives advice on how to deliver difficult messages to staff. The article touches upon ideas introduced in some of our customized workshops, including our Having Challenging Conversations workshops and our [...]Read more
Boosting Sales
Our latest column from Training Magazine, Boosting Sales gives advice on how to keep your salespeople motivated. The article touches upon ideas introduced in some of our customized workshops, including our Having Challenging Conversations workshops and our Negotiation workshops. [...]Read more
Event Review: “Leadership in Conflict”
Event Review: “Leadership in Conflict” by Michael Zagler (translated from German into English) At the invitation of ÖBM, represented by Dr. Judith Girschik, Benn-Ibler Rechtsanwälte GmbH, and Dr. Martin Geiger, the internationally renowned consultant Göran Askeljung [...]Read more
Organization Downsized
Our latest column from Training Magazine, My Organization Downsized…and My Workload Upsized gives advice on how to say no projects and still be seen as a team player. The article touches upon ideas introduced in some of our customized workshops, including our Having [...]Read more
The Rise of the Chief Learning Officer in the War for Talent
In The Rise of the Chief Learning Officer in the War for Talent, Bloomberg BNA examines the critical role that CLOs play in today’s competitive business market. The author turns to Consensus advisor Ed Cohen, the only chief learning officer to take two different [...]Read more
Addressing Mistakes
Our latest column from Training Magazine, Addressing Mistakes gives advice on how to address employee mistakes in the workplace. The article touches upon ideas introduced in some of our customized workshops, including our Having Challenging Conversations workshop and our [...]Read more
Negotiation Report: Healthcare 3
Healthcare Negotiation Report: Patient Misunderstandings Establishing Trust to Assuage Patient Misunderstanding about Care and Insurance-Related Issues Rapid changes in healthcare policies and medical practices present new, pressing communication challenges for healthcare [...]Read more
Managing Cultural Differences
Our latest column from Training Magazine, Managing Cultural Differences gives advice on how to lead people with different cultures. The article touches upon ideas introduced in some of our customized workshops, including our Cross Cultural Negotiation workshop and our Cross [...]Read more
Negotiation Report: Healthcare 2
Healthcare Negotiation Report: Administrator-Doctor Relationships Resolving Disputes between Hospital Administration and Physicians Healthcare professionals are subject to increased governmental scrutiny and administrative oversight. In an interview with Consensus, one doctor [...]Read more
Negotiation Report: Healthcare 1
Healthcare Negotiation Report: Know-It-All Patients Improving Patient Communication While Deescalating Patient Conflict Healthcare professionals face unique negotiation and communication challenges. Healthcare is a multifaceted industry in which healthcare professionals work in [...]Read more