difficult conversations
Managing Cultural Differences
Our latest column from Training Magazine, Managing Cultural Differences gives advice on how to lead people with different cultures. The article touches upon ideas introduced in some of our customized workshops, including our Cross Cultural Negotiation workshop and our Cross [...]Read more
Negotiation Report: Healthcare 2
Healthcare Negotiation Report: Administrator-Doctor Relationships Resolving Disputes between Hospital Administration and Physicians Healthcare professionals are subject to increased governmental scrutiny and administrative oversight. In an interview with Consensus, one doctor [...]Read more
Negotiation Report: Healthcare 1
Healthcare Negotiation Report: Know-It-All Patients Improving Patient Communication While Deescalating Patient Conflict Healthcare professionals face unique negotiation and communication challenges. Healthcare is a multifaceted industry in which healthcare professionals work in [...]Read more
Dividing the Workload
Our latest column from Training Magazine, Dividing the Workload gives advice on how to address imbalances in workplace responsibilities. Dividing the Workload Left unaddressed, issues such as fairly divvying up workplace tasks can fester and worsen. The solution lies in a [...]Read more
The Right Way to Tell Clients They Are Wrong
In Training Magazine’s January/February 2013 issue, Consensus’ The Right Way to Tell Clients They Are Wrong article shares practical advice for resolving conflict. The Right Way to Tell a Client They’re Wrong I am a training manager who supports our organization’s [...]Read more
Resolving a Conflict with the Boss
Consensus partner, Michael Rosenthal, is quoted in a recent article in Administrative Professional Today about resolving a conflict with the boss. Click here to download the article Resolving a Conflict with the Boss Your boss asked you to prepare a spreadsheet for a meeting the [...]Read more