Professional Skills
Dot the “I”s and Cross the “T”s in Your Commitments
Negotiation Tip Commitment Dot the I’s and Cross the T’s in Your Commitments You’ve nearly finished negotiating. You have worked hard, and you are about to sign an agreement that both you and the other side are happy with. You have reached the commitment stage of the [...]Read more
Defuse Emotional Baggage to Improve Negotiated Results
Defuse Emotional Baggage to Improve Negotiated Results Researchers from Carnegie Mellon University recently conducted a two-part study on the effects of emotions (e.g. anger, feelings of mistreatment or unfairness, sadness, and disgust) on negotiation outcomes. The study first [...]Read more
How to Bridge Differences using a “Ladder of Inference”
How to Bridge Differences using a Ladder of Inference Throughout our daily lives – both in professional and personal contexts – we experience differences of opinion with others. Examples include “that movie was bad vs. that movie was good”; “I deserve a raise vs. you don’t [...]Read more
Focus on Contribution Instead of Blame
The project came in over budget. A deadline was missed. A critical piece of information was not incorporated into a client presentation. Things go wrong all the time. Naturally it’s important to talk about what went wrong so people can fix the mistake and make sure it’s not [...]Read more
Engaging Training Participants
Engaging Training Participants In Training Magazine’s July/August 2014 issue, Consensus’ Engaging Training Participants article gives tips for engaging learners. Prior to transitioning from working in a business unit to a talent development function, I would enroll in [...]Read more
Stepping Into Their Shoes
In Training Magazine’s January/February 2014 issue, Consensus’ Stepping Into Their Shoes article shares practical advice for resolving conflict. Stepping into their Shoes A lot of our training – from Emotional Intelligence to Consultative Selling – promotes the idea [...]Read more
The Right Way to Tell Clients They Are Wrong
In Training Magazine’s January/February 2013 issue, Consensus’ The Right Way to Tell Clients They Are Wrong article shares practical advice for resolving conflict. The Right Way to Tell a Client They’re Wrong I am a training manager who supports our organization’s [...]Read more
Less Teaching More Learning
In Training Magazine’s July/August 2012 issue, Consensus’ Less Teaching More Learning article gives tips for engaging learners. Less Teaching…More Learning While I have been working in L&D for several years, the combination of a promotion and a consolidation now [...]Read more
Selling Value (First Edition)
In Training Magazine’s January/February 2011 issue, Consensus’ Selling Value article discusses how to help salespeople refrain from conceding on price to get the quick sale. Click here to download the article Selling Value How to train salespeople to stop conceding on [...]Read more
Resolving a Conflict with the Boss
Consensus partner, Michael Rosenthal, is quoted in a recent article in Administrative Professional Today about resolving a conflict with the boss. Click here to download the article Resolving a Conflict with the Boss Your boss asked you to prepare a spreadsheet for a meeting the [...]Read more