In addition to addressing the substantive and emotional matters that existed between the parties, our process surfaced several contributors that otherwise might have gone unaddressed, including systemic issues in the company. The intervention also helped the parties understand why their conversation had gone awry and how to avoid repeating the same pattern in the future.
By the end of the three-hour conversation, each party had regained the trust and respect of their colleague, and was looking forward to working with the other. They also identified collaborative strategies for addressing the systemic contributors, and for addressing decision-making and improved communication during extended absences.
- The client retained a talented, engaged employee
- The client reduced its liability, and avoided potential litigation
- The U.S. management team was restored, and is enjoying an improved corporate culture and greater efficiencies
- Systemic contributors have been identified and corrected