Throughout life, we encounter conflict – a natural outcome of human interaction – at home, in communities, and in the workplace. Left unaddressed, the costs of destructive conflict to the individuals involved and to their organizations can be catastrophic, leading to low productively, inefficiency, broken relationships, heightened attrition, and squandered opportunities.

However, conflict can be a powerful engine for change and growth. Constructive conflict and interpersonal differences can lead to new perspectives and creativity, as well as highlight issues that require immediate attention. Thus, if conflict is harnessed correctly, it can be a positive aspect of social and organizational dynamics.

The challenge is, “How can conflict be resolved in a way that supports constructive outcomes, while avoiding destructive interactions and inefficiency?”

Our customized conflict resolution workshops answer this question by examining conflict-styles and by introducing frameworks for resolving conflicts, either as one of the parties to the conflict or as a mediator between the parties.

Course offerings for conflict resolution training include…

• Opportunities within Conflict
• Mediating Conflict
• Perspective Analysis
• Dealing with Difficult People
• Adapting to Different Social Styles

Learning Objectives:

• Know how to transition most conflict situations into more positive situations
• Manage differences more effectively and productively
• Diagnose the underlying contributors to a conflict
• Know how to mediate a conflict between others
• Be ready to develop action plans for dealing with conflicts
• View conflict in a constructive way
• Identify one’s own conflict style
• Understand the strengths and weaknesses of different conflict styles, and how best to deal with each