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Resolving Conflicts with Clients





Resolving Conflicts with Clients

 
In business, having disagreements with clients is normal. However, left unresolved, persistent and critical disagreements can undermine the relationship and the potential for future business.

Our Resolving Conflicts with Clients workshop teaches important skills for addressing client conflicts, resolving those situations, repairing important client relationships, and moving forward together.

Participants learn a framework for resolving client conflicts. They build skills for confronting matters heads on, deescalating emotions, and reconciling differences using a collaborative decision-making methodology.

Participants engage in a variety interactive exercises and case-studies, including role-place simulations that capture the unique challenges they face in their professional roles. They have an improved sense of how to resolve client conflicts and how to derive value from those relationships.

Learning Objectives:
• Protect and enhance client relationships despite differences
• Make controversial matters discussable
• Broach difficult client conversation head on
• Surface factors at play in a constructive way
• Present your perspective in a constructive, non-threatening way
• Reconcile different ideas and perspectives
• Understand how to respond to opposition in order to move things forward
• Jointly identify the best solution for the situation

Learning Components:
• Using communication strategies to surface underlying factors and emotions
• Presenting your ideas without provoking a negative reaction
• Addressing the emotional components of client conflicts
• Addressing psychological factors at play
• Adopting a collaborative decision-making process

Why do clients prefer Consensus leadership workshops?

 

Customized for your audience

Integrated coaching

Diverse topics

Audience-specific case-studies

Role-play simulations

High energy & fun

Immediately actionable

Bottom-line focused

Program Lengths:
1 workshop to 8 months

Here’s how it works:

1. After discussing your goals for the initiative, we assess what improvement opportunities exist on the group level and on individual-participant bases. This includes structured interviews with stakeholders and participants, as well as personality and motivation testing.
2. We review our assessment results and proposed program design with you; we then integrate your feedback into a final design. Similarly, we create development plans with coachees and collectively share those plans with their managers.
3. We deliver a series of customized skill-building workshops, complemented by one-on-one coaching sessions to your participants; the number, length and duration of coaching sessions are tailored to meet individual needs.
4. Throughout, we track results against the goals and opportunities defined at the outset, and fine-tune accordingly; we conduct post-coaching assessments and jointly explore ongoing development goals with you
 
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Contact us
 

Contact Consensus to discuss how our fully-customized Leadership Development solutions can help you meet your learning objectives and participant needs.
(212) 391-8100

 

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